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FAQ

If you have any questions, please feel free to contact us

Q1: Are you factory or trading company?

A1: We are factory with 18 years experience in producing shoe machines.

Q2: What is your MOQ of your Product?

A2: MOQ is 1 set.

Q3: What's your payment term?

A3: We accept TT advance payment, CAD or DP through bank, or Letter of Credit .

Q4: What's your after-sales service?

A4: All machines has one year warranty service, any parts damaged (except easy wearing or electronic parts used over 3 months) can be claimed from us. We have exclusive agents and local technical team in India,Vietnam, Bangladesh, Cambodia etc more than 8 countries , every single customer has their communication group chat through whatsapp or wechat with our sales and technicians, any machine problem will be promptly replied. For complete line
project, we offer the global installation service to make sure your project starts successfully.

Q5: What is the product package?
A5: To be packed in wooden case or pallet, suitable for long distance shipment and adaptation to climate change, well protected against moisture and shocks.

Q6: Do you test all your goods before delivery?

A6: Yes, our procedure is to pass the QC check 100% before delivery.

Q7:Why can i trust you and place order with you?

A7: Our company established since 2005, so far we have served more than 2000 clients from more than 40 ountries/areas, cooperate with many famous brand like Nike, Adidas, Hush Puppies, Lotto,Zara, H&M etc. We are awarded china Top 10 shoe machine manufacturer, DAFENG offer complete solution for More than 200 shoe factories, well-know for the quality and service.

 

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